Privacy policy

Privacy Policy

Last updated: July 20, 2025

Water Solutions LLC (“we,” “us,” or “our”) operates this website, watersolutionsonline.com, and all associated services, products, and communications. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our site or services. We also use Shopify to power our e-commerce platform and Flowroute to provide SMS communication capabilities.

By accessing or using watersolutionsonline.com, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, email, shipping/billing address, phone number
Order & Payment Info: Credit/debit card details, order history, shipping data
Account Details: Login credentials, preferences, communication history
Device Info: IP address, browser type, and access logs
Usage Data: Interactions with the site and marketing emails
Communication Records: Customer service messages, support chats, and SMS (text) messages if opted in

2. SMS/Text Message Consent (Flowroute)

By providing your phone number and giving verbal consent during phone conversations with a Water Solutions LLC representative, you agree to receive non-marketing text messages related to:

Service coordination
Customer support communication
Follow-up requests related to equipment or services

We use Flowroute to deliver these messages.

Message frequency may vary depending on the nature of your communication with us. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any of our messages, or by contacting us at tony@watersolutionsonline.com.

3. SMS Data Sharing & Consent Protection

To comply with telecommunications regulations and respect consumer consent, we make the following commitments:

We do not sell, share, or rent your mobile number or SMS opt-in data to any third party for marketing or promotional purposes.
All SMS originator opt-in data and consent will not be shared with any third parties, except as required to deliver the messaging service.
We may share your personal data — including SMS opt-in or consent status — only with trusted vendors involved in delivering our messaging services, such as Flowroute, mobile carriers, and SMS infrastructure providers.
These vendors are contractually obligated to use your information only to provide messaging-related services and not for marketing purposes.

4. How We Use Your Information

Your personal information may be used to:

Process and fulfill orders
Send transactional emails and SMS updates
Respond to customer service inquiries
Improve the performance and usability of the site
Comply with legal obligations
Prevent fraud and ensure security

5. Sharing Your Information

We may share your personal data with:

Shopify, to host and power our store
Flowroute, to provide SMS communication
Payment processors and shipping carriers, to complete orders
Government agencies or legal authorities when required

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

6. Your Rights

Depending on your location, you may have rights to:

Access or correct your personal data
Request deletion of your personal data
Opt out of text messages and email marketing
Restrict or object to certain processing activities

To exercise any rights, email us at tony@watersolutionsonline.com.

7. Data Security & Retention

We use reasonable safeguards to protect your data, but no system is 100% secure.
We retain personal data as needed to fulfill orders, comply with law, or resolve disputes.

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect or sell data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised “Last Updated” date.

10. Contact Us

Questions or privacy concerns?
📧 Email: tony@watersolutionsonline.com